Refund Policy

REFUNDS OR EXCHANGES

We highly value customer satisfaction and want you to have an amazing experience with us. That’s why we stand behind all our products with a 100% satisfaction guarantee. This means you can try our product risk-free to see if it’s the right fit for you!

If you are not satisfied with your purchase, you have 30 days from the delivery date to initiate a return. If more than 30 days have passed since you received your order, unfortunately, we cannot offer you a refund or exchange.

To request a refund, you can contact us via email. We will provide you with the necessary instructions to return the item. Our team will require a copy of your order confirmation to process the return.

📧 Email: hello@blauza.com

RETURN APPROVAL

Your right to return will be void if the item shows significant signs of use or if the item is not in the same condition and packaging (bag and box) as you received it.

Once we receive and inspect your return, we will send you a confirmation email. We will also notify you via email if your refund has been approved. If your return is accepted, we will refund the total purchase amount.

RETURN SHIPPING

You will be responsible for paying the shipping costs when returning an item. It is recommended that you consider tracking your return package. We do not guarantee receipt of the returned package.